Rapid Training Means Rapid ROI

Xerox Mortgage Services offers on-site training to all of our BlitzDocs® and e-Mortgage Suite customers. The service is easy to learn, including the end-user interface and scanning functions. We also provide general submission and/or post-closing training for the solutions.

Training services include:

Training curriculum for the individual in your organization who will train other employees
Customized training and reference manuals tailored for your company's specific solution
Webcast training for our customers on feature enhancements and site upgrades

Always Ready to Help

The Xerox Mortgage Services support team is dedicated to providing technical support and services directly to our customers. Our technical team offers two types of support - Standard Technical Support and After Hours Support.

Standard Technical Support - with standard technical support, all services and duration of support are outlined in a customer contract.

After Hours Support - After hours support contracts provide extended support for a five or seven-day week. This service allows for support and maintenance during the later stages of implementation and ensures each customer has a resource to contact whenever problems arise.

Broker/Affiliate Setup and Support - If you are interested in becoming a lender-sponsored BlitzDocs user for loan origination and electronic document submission, please contact your lender's account executive to initiate the process of obtaining your login credentials.

How to configure your machine

To take full advantage of all BlitzDocs features, you will need to make sure you have the proper software installed and set up. Click on the following link to login and check if your machine is configured optimally. Click here.


	Intelligent Collaboration

	Intelligent collaboration is the next generation of mortgage document collaboration. Six core requirements (or needs) define this new form of collaboration, helping to ensure loans and their documents are more effectively processed electronically. Click here to request the complete white paper.