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What is the BlitzDocs® Collaboration Suite?

BlitzDocs, the gold standard in paperless solutions, is the benchmark for how the mortgage industry shares electronic documents. With BlitzDocs, mortgage participants mirror their traditional paper-based process, but replace the paper loan folder with a collaborative electronic loan folder™ (“e-folder”) that provides immediate benefits, such as sharing and viewing information electronically over the web. All mortgage constituents then use the e-folder for intelligent electronic collaboration.

What is the e-Mortgage Suite?

The e-Mortgage Suite enables organizations to sign, store, access and manage the lifecycle of legally binding electronic records while meeting the technical and legal requirements of transactions governed by ESIGN, UETA, Revised Article 9 of the UCC, SPeRS and GPEA. The e-Mortgage Suite provides a secure, personal environment to execute documents electronically. The signed documents are then placed within the e-folder, which is stored and managed in a secure online repository, known as the e-Vault.

What is the collaborative network?

The collaborative network is the term we use to denote all the mortgage participants connected via BlitzDocs. The Xerox Mortgage Services collaborative network is the most-widely used mortgage network and consists of thousands of originators, the top correspondent buyers on the secondary market, all the major MI providers, the top due diligence providers, and more and more lenders every day.

What are the benefits of using Xerox Mortgage Services’ offerings?

With Xerox Mortgage Services, companies immediately differentiate themselves to secure more loans by providing better service at a lower cost. Organizations gain greater control of loans throughout the entire lifecycle by enhancing collaboration and gaining anytime, anywhere access. Costs associated with labor, delivery, copying, faxing, mailing and warehousing are decreased as the collaboration increases and loan turnaround times are accelerated. Perhaps most importantly, Xerox Mortgage Services enables companies to grow without their costs growing, due to its solutions variable rate, pay-as-you-go models.

Do I have to use all of Xerox Mortgage Services capabilities?

No. Xerox Mortgage Services partners with you to meet your goals of going paperless one step at a time. BlitzDocs has four specific components:

• BlitzDocs Originate can be used by lenders to gain immediate benefits with paperless origination and underwriting
• BlitzDocs Post-Close provides rapid ROI in post-closing, archiving and investor delivery
• BlitzDocs Connector connects BlitzDocs e-folders to third-party systems
• BlitzDocs Deliver helps correspondent buyers electronically receive pools of loans from correspondent sellers

The e-Mortgage Suite is comprised of two core capabilities:

• e-Signatures are a secure and convenient way to complete mortgage loans without having to sign hardcopy documents
• e-Vault is a secure online repository where loan documents can be stored and managed

What does it mean that BlitzDocs is an on-demand solution?

Xerox Mortgage Services built its document network to run in a web-based, Software-as-a-Service (SaaS) environment – providing customers with anywhere, anytime simultaneous access to the BlitzDocs collaborative network. In other words, BlitzDocs runs over the web and can be accessed from any computer or laptop connected with the system.

How do I pay for Xerox Mortgage Services?

Pricing includes both a nominal fee for initial setup and deployment. Xerox Mortgage Services’ solutions are based on a variable rate, pay-as-you-go model, translating into a per loan fee.

What is the upgrade process for Xerox Mortgage Services?

Our customers are NOT involved with upgrades or maintenance, nor do they experience any disruption. A major benefit of an on-demand service delivered over the web is that your company is not involved in the release of new features or capabilities. When BlitzDocs or the e-Mortgage Suite is updated, the integrity of your organization’s data and system-specific configurations are maintained.

How secure are Xerox Mortgage Services offerings?

BlitzDocs provides robust security, and numerous physical, application, network and communications security layers. All access to BlitzDocs requires authentication with a username and password, and users only have access rights to the folders and documents to which they have been specifically granted access by the lender. Lenders can grant access according to:

• A person’s role (i.e. originator) based on the function they perform
• A person’s rights (i.e. administrator) based on the IT security level they possess
• A document’s workflow/usage.

This patented multi-tier security model provides organizations with the security access they need at the document level. In addition, BlitzDocs allows for temporary access to authorized mortgage participants to securely access or download documents.

All customer data exchanged between a user and BlitzDocs is carried out using Secure Socket Layers (SSL) connections. All data is encrypted using industry standard 128-bit encryption techniques.

How long is a typical BlitzDocs deployment?

Since BlitzDocs was specifically built for the mortgage industry, it is typical to deploy and be ready to train users in a few weeks of elapsed time.

What is included in Xerox Mortgage Services’ service and support offerings?

Xerox Mortgage Services provides service and support second to none. Having completed more than 100 successful paperless implementations, the Xerox Mortgage Services team helps customers every step of the way.

A proven implementation process, beginning with an in-depth ProcessMap session, ensures maximum efficiency and positive results. The account manager assigned to your account will then assist with the solutions configurations to match your business needs and process. Prior to taking the solutions live, Xerox Mortgage Services will provide your team with the necessary training to encourage solution adoption. Following the go-live, Xerox Mortgage Services will continue to be involved, ensuring user satisfaction.

In addition, Xerox Mortgage Services has top-notch support available from 8AM to 8PM, ET. Additional 24x7 support is also available. To reach Xerox Mortgage Services Technical Support, contact XMS-BlitzDocsSupport@xerox.com or call 877-200-8700.

How can BlitzDocs be configured?

BlitzDocs has a built-in toolset that can be rapidly configured to meet changing business needs, supporting channel or organization processes. As a result, BlitzDocs can be maintained without internal IT resources. Xerox Mortgage Services’ easy-to-implement configurability capabilities rival customization normally associated with custom code, but can be easily managed by a business analyst due to the intuitive user interface.

How do I contact Xerox Mortgage Services

If you are in need of sales support, technical support or have a media request, click here for a listing of appropriate numbers and emails.

What distinguishes Xerox Mortgage Services’ offerings from other alternatives?

Some unique characteristics of BlitzDocs and the e-Mortgage Suite include:

• A service team that has successfully deployed more than 100 rapid paperless implementations, which have resulted in immediate ROI for its customers.
• The broadest and largest network for document collaboration in the industry, which include hundreds of lenders, all the major QC/due diligence providers, all the major investors, all the major MI and title companies, consumers and borrowers and more than 30,000 originators.
• A secure communication layer using SSL, enabling extensive scalability with the ability/capacity to add thousands of users in a day. In addition, a multi-tier security user model enables lenders to define accessibility according to a person’s role or rights, or a document’s usage/workflow.
• Backing from the document-centric company, Xerox Corporation. Xerox invests $1 billion in research and development, and has expansive offerings including print/mail services – which nicely complement Xerox Mortgage Services offerings.

How does Xerox Mortgage Services leverage its relationship with Xerox?

Xerox Mortgage Services’ parent company, Xerox Corporation, is a $17 billion company and the world’s leading document management technology and services enterprise. A staple in the document space, Xerox invest $1 billion in research and development (R&D) work for document-centric technology.

For companies still relying on paper files to complete part of the loan process, Xerox has multiple state-of-the-art Print/Mail facilities located across the United States and worldwide and Document Process Outsourcing (DPO) capabilities to assist in transferring paper documents into electronic files. In fact, Xerox recently was recognized as the leader in DPO by the 2009 Black Book of Outsourcing.